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Why wouldn't I hire a full-time designer?They're way more expensive and harder to manage. A designer will easily cost you €500k+, require benefits, etc. It all adds up!
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How do I submit design requests?Simply log into our client suite and add all your projects. You can submit as many requests as you like, and we’ll handle them individually to ensure top-notch quality.
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What if I’m not happy with a design?No worries! Our subscriptions includes unlimited revisions, so we’ll keep refining the design until you’re completely satisfied.
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How fast will I receive my designs?The average turnaround time is appx. ~48 hours. However, complex projects will be divided into smaller chunks which are then delivered in ~ 48 hour deliverables. Delivered 6 business days from Monday to Saturday (7:30 PM - 06:30 AM PDT)
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Can I submit multiple design requests at once?Yes, you can queue up multiple requests in our client suite. We’ll work on them one at a time to maintain focus and quality.
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Do I need to schedule meetings to discuss my projects?No meetings are necessary! Our process is designed to be seamless and efficient. You can communicate your needs directly through our client suite, making the process quick and hassle-free. However, regular design consultation meetings help to keep the direction of work in check for all of us.
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What types of design projects can I request?Our services cover a wide range of design needs, including website landing pages, logos, branding, slide decks, Webflow development, social media graphics, icons, brand design guides, and blog graphics.
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Can I change my subscription plan later?Absolutely! You can upgrade or downgrade your plan at any time to better suit your current needs. Just reach out to us through the client suite, and we’ll take care of it.
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Is there a minimum commitment period?No, our subscriptions are month-to-month, so you can cancel or change your plan at any time without any long-term commitment. Although, you can get discounts if you opt-in for quarterly and yearly plans.
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What if I need a type of design service not listed?We’re flexible! If you have a specific design need that’s not listed in our services, just let us know. We’ll do our best to accommodate your request or suggest a solution. Although, 3D designs are currently not supported at TheCmute.
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How do I share feedback?We love customer feedback! There are 3 main ways you can share your feedback - a Loom video, Trello comments, or a message. Our preference is a Loom Video or Trello comments. But any combination of these 3 will do the trick!
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